Refund policy
It is our hope that you love your NZ Bridal dresses but we understand that shopping online can pose challenges when it comes to clothing. If your dresses or items didn’t work out, didn’t fit, or wasn’t what you were expecting please contact us ASAP to initiate the return or exchange process.
Returns must be received in our warehouse within 15 days of the date of your order delivered. You ought to contact us within 14 days of receiving your item.
When you contact us to notify us that you wish to return your item we will issue you a unique RMA number to identify your return. This RMA number must be written on the outside of the package when you return the dress. Any package returned without an RMA number on the outside of the package will be automatically refused by our returns department.
We will not accept any return received in our warehouse after 15 days from the date of your order delivered.
All returns must be received in their original condition with tags attached. Any item received with tags removed, stains, odors, animal hair, or any other sign of wear and tear will be refused and not refunded.
Return shipping is the responsibility of the customer. NZ Bridal is not responsible for returns lost by the carrier so please make sure you get a tracking number for your parcel.
Once a return has been received, refunds will be automatically processed back to your original method of payment. If you wish to receive store credit instead please notify us when you request your RMA. If you opt to receive store credit, this cannot be redeemed for cash at a later date.
If you are returning for a refund, we will process your refund within 72 business hours of receiving your return. Please note it can take 1-5 business days for the refund to appear on your account depending on your bank/credit card. You will receive a confirmation email once your refund has been processed.
Items not eligible for a refund:
- All shipping charges.
- Clearance items (These are final sale!) marked at the beginning of the item titles with [Final Sale].
- Items from accessories collection.
- Any return application email submit over 14 days of receiving your item.
- Any items not received within 15 days of the date of your order delivered.
- Items not received in their original condition and/or items with tags removed.
- The Custom Size (any sizes Marked as "CUSTOM" ,"CUSTOM-MADE") / Changing Color dress is NOT available to return either to exchange.
- The Custom style dress based on the picture you provided (dresses modified based on our own collections also regarded as a custom-made style).
NOTE：NZ Bridal reserves the right to Charge restocking fee (15%-20% of item amount) for each returned item.
If you’d like to return your item for an exchange rather than a refund, we are happy to help! Please check Exchange Policy or contact us ASAP by emailing hello@nzbridal.com. Please note that a 10% restocking fee will be charged for all exchanges.
When you process an exchange, the refund amount will be sent to your NZ Bridal Account Balance and that balance can be used to place a new order.
-The first part of the process is the same as returning for a refund. Once you contact us we will issue you an unique RMA number to identify your return.
-Once we receive your return in our warehouse we will ship your new order within 48 business hours.
Please note that returns of multi pieces on a single order, or returns of same dresses in different size and color for fitting will be subject to a 50% restocking fee.