Returns and Exchanges
It is our hope that you love your NZ Bridal dresses but we understand that shopping online can pose challenges when it comes to clothing. If your dresses or items didn’t work out, didn’t fit, or wasn’t what you were expecting please contact us ASAP to initiate the return or exchange process.
You ought to contact us within 30 days of receiving your item (To offer better service, we have updated our return window from 14 to 30 days on Dec. 16, 2023).
When you contact us to notify us that you wish to return your item we will issue you a unique RMA number to identify your return. This RMA number must be written on the outside of the package when you return the dress. Any package returned without an RMA number on the outside of the package will be automatically refused by our returns department.
We will not accept any return received in our warehouse after 15 days from the date of your order delivered.
All returns must be received in their original condition with tags attached. Any item received with tags removed, stains, odors, animal hair, or any other sign of wear and tear will be refused and not refunded.
Return shipping is the responsibility of the customer. NZ Bridal is not responsible for returns lost by the carrier so please make sure you get a tracking number for your parcel.
Once a return has been received, refunds will be automatically processed back to your original method of payment. If you wish to receive store credit instead please notify us when you request your RMA. If you opt to receive store credit, this cannot be redeemed for cash at a later date.
If you are returning for a refund, we will process your refund within 72 business hours of receiving your return. Please note it can take 1-5 business days for the refund to appear on your account depending on your bank/credit card. You will receive a confirmation email once your refund has been processed.
Items not eligible for a refund:
- All shipping charges.
- Clearance items (These are final sale!) marked at the beginning of the item titles with [Final Sale].
- Items from accessories collection.
- Any return application email submit over 14 days of receiving your item.
- Any items not received within 15 days of the date of your order delivered.
- Items not received in their original condition and/or items with tags removed.
- The Custom Size (any sizes Marked as "CUSTOM" ,"CUSTOM-MADE") / Changing Color dress is NOT available to return either to exchange.
- The Custom style dress based on the picture you provided (dresses modified based on our own collections also regarded as a custom-made style).
NOTE：NZ Bridal reserves the right to Charge restocking fee (15%-20% of item amount) for each returned item.
If you’d like to return your item for an exchange rather than a refund, we are happy to help! Please contact us ASAP by emailing hello@nzbridal.com. Customers are responsible for the cost of return shipping and also the reshipping fee.
-The first part of the process is the same as returning for a refund. Once you contact us we will issue you a unique RMA number to identify your return.
-The reshipping fee will be the responsibility of the customer. Exchanges are shipped via standard shipping or express, which depends the customer. Our customer service will confirm the reshipping fee when you submit the exchange ticket according the reshipping method and the item's weight. If you are concerned about receiving the exchange by a specific date please let us know when you receive your RMA.
-Once we receive your return in our warehouse we will ship your exchange within 48 business hours if the reshipping fee is prepaid.
Please note that returns of 3 pieces or more on your orders will be subject to a 50% restocking fee.